Setting the Stage for Success: Engaging Clients from the Start



Vibrant Emotional Health (formerly MHA-NYC) - Case Management


To be determined

NY 10004

NY, US, 10004

Setting the Stage for Success:

Engaging Clients from the Start

Wednesday, November 6th, 2019  10 a.m. – 1 p.m.


Target Audience: 

This workshop is open to all levels of program staff  working in DYCD-funded  programs throughout the city.


Have you ever had a client who stopped showing up to appointments or a young person who never returned to program? How do you get an accurate understanding of their needs from the start and build a relationship that will keep them motivated? Engaging clients from the moment you meet and making the intake phase a friendly conversation that provides a full picture of the individual is KEY to successful goal-setting and continued motivation. We all want our youth and clients to succeed, and it starts with building a strong foundational relationship.


So how do you get the information needed on the intake form while still engaging the client in a meaningful way? This session will help you answer this question. Using interactive activities, role plays, case studies, and existing intake forms, you will leave this session with strength-based skills for engaging, assessing, and supporting new clients from the first meeting through to the achievement of goals.


Facilitated by: Lisa Furst and Cristina Harris, Vibrant Emotional Health 


Please note that the workshop begins at 10:00 am. Vibrant is unable to provide breakfast or lunch for this sesson.  Participants are welcome to bring their own lunch, and there are many lunch options near the training site.

In order to participate in this workshop it is important to arrive on time. Anyone arriving after 10:30 am will not be allowed to join the workshop.

Cancellation Policy: Cancellations for this training must be submitted within 48 hours prior to the training date through the EventBrite registration page in order to allow waitlisted registrants an opportunity to attend.

This professional development opportunity is provided at no cost to you but has a value of $120-150 per person for DYCD.  If you register for and are subsequently unable to attend this session you are responsible for cancelling your registration or risk being waitlisted for future events.  

Please contact Cristina Harris ( with any questions.